Test Results Form
Read our FAQs for further advice
Please let us know your result. The easiest way to do this is using the link in your order confirmation email. You can also visit the result page. We’ll be able to help you get the support you need.
You should also contact your local sexual health clinic or doctor. On average, 997 in every 1,000 positive results are correct. Your doctor or clinic will conduct a second test and, if this confirms that you have HIV, they will provide advice on starting treatment and living well with HIV.
Knowing you are HIV positive helps you take measures to control the virus. The sooner you are on treatment, the better it is for your health. Effective treatment also prevents you from passing the virus on to anyone else.
A person with HIV who is taking treatment and has an undetectable viral load cannot pass on HIV. It can sometimes take up to six months on treatment for someone to become undetectable. Until then you should use condoms to avoid passing on HIV.
Our helpline, THT Direct, will call you to check you have access to relevant services and answer any questions you have. If you need support or advice in the meantime, call THT Direct on 0808 802 1221. You can also search for Terrence Higgins Trust services near you.
It’s important that you let us know your result in order to help us evaluate the success of this service. The easiest way to do this is using the link in your order confirmation email. You can also visit the result page.
For the vast majority of people, a negative result is accurate. However, if you were exposed to HIV within the past three months, the test may still give a negative result as it takes time for the HIV antibodies to build up (this is known as the window period).
If you are worried about an exposure in the last three months, you should repeat the test at least three months after the potential exposure happened or visit a sexual health clinic for a laboratory test that can detect HIV sooner. It is important to test regularly, especially if you change sexual partners. Take the It Starts With Me quiz to get an idea of how often you should test.
If your self test didn’t work (for example, if the control line on the test did not appear), then please let us know. The easiest way to tell us is using the result link in your confirmation email but you can also email us.
If you have any further questions, please contact our THT Direct helpline.
